Policies

Return Policy

At SISŪ Skin we are committed to providing our customers with high-quality skincare and cosmetic products. We want you to be completely satisfied with your purchase. Our Return Policy is designed to comply with Australian Consumer Law, and we aim to make the return process as straightforward as possible.

Consumer Guarantees:

As a consumer in Australia, you are entitled to certain guarantees under the Australian Consumer Law. These guarantees include that our products will be of acceptable quality, fit for their intended purpose, and match their description. If our products do not meet these guarantees, you have the right to a remedy.

Change of Mind Returns:

If you change your mind about a purchase, we may offer a return or exchange under the following conditions:

- The item is returned within 30 days of purchase.

- The item is in its original, unopened, and unused condition.

- You have proof of purchase (e.g., receipt).

Please note that due to the nature of skincare and cosmetic products, we cannot accept returns or exchanges on items that have been opened or used for hygiene and safety reasons.

Consumer Guarantee Returns:

If a product is faulty, not of acceptable quality, does not match its description, or is not fit for its intended purpose, you are entitled to a remedy under Australian Consumer Law. This may include a refund, replacement, or repair.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our Customer Support team at sales@sisuskinauatralia.com to inform them of the issue and request a return.

2. Our team will guide you through the return process, which may include providing proof of purchase and photos of the product.

Refunds:

If you are entitled to a refund, it will be processed using the original payment method. Refunds will be issued promptly once the return is approved and the product is received and inspected.

Exchanges:

For eligible returns, we may offer exchanges for a similar product or an alternative item of equal value provided your item has not been opened damaged in any way.

If you have any questions or need further assistance regarding our Return Policy, please don't hesitate to contact our Customer Support team at sales@sisuskinauatralia.com.

This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website.

1. Information We Collect:

a. Personal Information: - Name, email address, and contact information. - Billing and shipping details for purchases. - Preferences and feedback provided by you.

b. Automatically Collected Information: - IP address, device information, and browsing history.

2. How We Use Your Information:

a. Personalization:* - Tailoring our website content to your preferences. - Providing personalized product recommendations.

b. Transactions: - Processing and fulfilling orders. - Managing billing and shipping.

c. *Communication:- Responding to inquiries and providing customer support. - Sending updates, promotions, and newsletters (with opt-out options).

3. Information Sharing:

a. Third-Party Service Providers: - Utilizing trusted partners for payment processing, shipping, and analytics.

b. Legal Compliance:- Complying with legal obligations and responding to lawful requests.

4. Cookies and Tracking:

a. Cookies: - Utilizing cookies for a better user experience and analytics. b. Opting Out: - Adjusting browser settings or using privacy tools to control cookie preferences.

5. Security Measures:

a. Data Security: - Implementing measures to protect against unauthorized access and disclosure.

b. Data Encryption:

- Securing data transmission during online transactions.

6. Your Rights:

a. Access and Correction: - Accessing and updating your personal information. b. Opt-Out: - Choosing not to receive promotional communications.

7. Children's Privacy: Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

8. Changes to this Privacy Policy: We reserve the right to update this Privacy Policy. Please review it periodically for changes.

9. Contact Us: For questions or concerns regarding this Privacy Policy, please contact us at sales@sisuskinaustralia.com. By using our website, you agree to the terms outlined in this Privacy Policy.

Let customers speak for us

from 156 reviews

Overnight healing

I'm obsessed with this oil. Not only is it so pretty I always wake up with less redness and irritation when I use it. I alternate it with the treatment oil for my scarring

S.j.

09/17/2025

BREAGHA HEALING SERUM

OVERNIGHT GLYCOLIC EXFOLIATOR

09/16/2025

Get it!

I don't normally write reviews but this stuff is so good. Packaging is so luxe but it also actually works so well. Skin felt soothed the second I used it and was looking better overnight.

G.c.

09/14/2025

BARRIER RESET ROUTINE

Prettiest skincare around (and it also works)

My skin has never felt better. It's soothed, way less red and a little goes a long way. I got the starter kit and it lasted well over a month. The cleanser is super thin but somehow totally dissolves all my makeup. I don't know how since it has no soap in it. This is my skincare from now on.

SO FREAKING HEALING

I cannot stress how good this range is! I was searching high and low for a cleanser that doesn't have SLS or harsh detergents in it without ingredients that my perioral dermatitis wouldn't react to. My skin feels so much softer and painless now. I also love that it's a small Aussie business and the packaging is so gorgeous.

H.S.

Game changing skincare

I literally had no idea where to start with perioral dermatitis. It's so hard to find skincare that doesn't have things that trigger perioral dermatitis even when skincare is said to be gentle it still has fragrance, alcohol and sulfates which my skin hates. After just a few days of this my skin felt so much better.

J.G.

This is so so soothing

My skin was so red and irritated, I had fungal acne that I couldn't fix but after just a few days my skin was so much better. The fungal acne rash went the very next day! If you are on the fence start with the starter kit like me as it lasts a long time.

C.c.

Fixed my skin in just a week

I used this routine to help my perioral dermatitis and within a day the pain in my sores was gone, after a few days my redness had almost all gone and withing a few weeks everything was healed. They gave me heaps of advice on things to remove and it was so helpful. I highly recommend.

My fungal acne was gone in days

I had a bad fungal acne rash on my forehead and after using this and the sisu gentle cleanser my skin was back to normal within days. I actually couldn't believe it.

SOLAIS UNIVERSAL TREATMENT- FUNGAL ACNE & PERIORAL DERMATITIS SAFE MOISTURISER

Saved my skin

I was having such bad perioral dermatitis and didn't want to go on antibiotics again. I used this and the cleanser and serum for a few weeks and the sores went away. I couldn't believe it. If you're on the fence please give it a try.

Such a pretty essence

It's such ant incredible colour, a really vivid blue and I've found it makes my skin look so glowy and way less redness or breakouts. I would buy this just for the prettiness of the product

09/03/2025

COPPER AND NIACINAMIDE TONER 50ML

Best body cleanser ever

Absolutely love this for the bath, for shaving and for pre shower massage when my legs feel heavy and wobbly.

BODY GLOW MULTI USE OIL 250ml

Such a beautiful body cleanser

I used the standard one for shaving and I've never had a better shave. It never leaves my skin dry or itchy. I'm a huge fan

09/02/2025

Massive change in my son's skin

My son is 17 and has severe acne
He uses this the smooth skin serum and the oil cleanser and I've noticed a big improvement in his breakouts and redness. I highly recommend these products

LEIGHEAS HEALING OIL

Best brush

It's so big and soft so it does my makeup in a third of the time! Definitely recommend

Kabuki brush